HydrantSoft

Privacy Policy

This Privacy Policy was last modified on March 3, 2026.

HydrantSoft (“HydrantSoft,” “we,” “us,” or “our”) provides a web-based hydrant management system. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

1. INFORMATION WE COLLECT

We collect information that you provide directly when you create an account, subscribe to the Services, upload files, or contact support. This may include:

Name and email address
Account credentials
Uploaded files and related hydrant records
Support communications

We automatically collect limited technical information, including:

IP address
Browser and device information
Usage logs and timestamps
Session identifiers (such as PHPSESSID)

Payment information is processed directly by our payment processor, Stripe. We do not store full credit card numbers on our servers.

2. HOW WE USE INFORMATION

We use information to:

Provide and operate the Services
Process subscription payments
Maintain account security
Respond to support requests
Improve system functionality and reliability
Communicate important account or service updates

We do not sell personal information.

3. SHARING AND DISCLOSURE

We may share information only as necessary to operate the Services, including:

Payment processors (e.g., Stripe)
Hosting providers and infrastructure vendors
Service providers assisting with security or technical operations

We do not sell or rent personal information to third parties.

4. DATA RETENTION

We retain account information while your account is active. Upon cancellation, your uploaded data is deleted in accordance with our Terms of Service. Backup copies may remain for a limited period as part of routine system backups before permanent deletion.

5. SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. COOKIES

HydrantSoft uses a strictly necessary session cookie (PHPSESSID) to maintain user login sessions and enable core functionality. This cookie stores only a random session identifier and does not store personal data directly in your browser.

7. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have the right under the California Consumer Privacy Act (CCPA/CPRA) to:

Request access to the personal information we collect about you
Request deletion of your personal information
Request correction of inaccurate personal information
Request information about categories of personal information collected and disclosed

HydrantSoft does not sell or share personal information for cross-context behavioral advertising.

To exercise your rights, contact us at support@hydrantsoft.com .

8. CHILDREN'S PRIVACY

HydrantSoft is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised modification date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

10. CONTACT

If you have any questions regarding this Privacy Policy, contact us at support@hydrantsoft.com .